PALS can:    Provide patients  carers and the public with information about NHS services  Listen and respond to suggestions  concerns or queries  Try and resolve issues informally before they become more serious  Give you information about how you can get involved in developing health services    The PALS team are available Monday to Friday 9 am - 4.30pm and can be contacted on 02476 865550 or via email at pals@geh.nhs.uk. Face to face appointments can be booked by calling or emailing. If you drop in to see us we will do our best to see you but can't guarantee this due to the demands on the service.