Criteria for promoting content

In order to use the site for the purpose of promoting your service you must be offering activities, information, advice or services in at least one of the categories listed on the site to support residents in Warwickshire (“Services”). If you are a registered childcare provider, please contact the Warwickshire Family Information Service.

Event complies with the following requirements. By submitting an event on the site, you are warranting that the event and any related information will:

  • take place in Warwickshire or clearly benefit Warwickshire residents and organisations;
  • be in line with Warwickshire County Council’s Equality and Diversity Policy
  • not contain, promote or in any way encourage any illegal or defamatory material or acts
  • not infringe the rights of any third party; and
  • not include content which may be considered offensive.

Registering for a Community Content user account

Step 1: Go to the SearchOut Warwickshire website

Step 2: Click on Account in the blue header at the top of the site

Step 3: Click on Register

Step 4: Complete the fields with your information

Step 5: Agree to the Data Protection and Terms of Use of the Site

Step 6: Click on Register

You will see an on screen message confirming that you have registered for SearchOut Warwickshire and request to activate account. An email will be sent to the registered email. Please follow the instructions on the email to activate your account.

Step 7: Go to your mailbox

Step 8: Open the email request to activate your account

Step 9: Click on the 'verify email' link to your activate account

You will be taken straight to the website and you will see an on screen message confirming that you have activated your account. Your account has been successfully activated. You can now continue using your account by logging in.

Once you have completed the above steps, you will be able to log into your account to add your community content.

Adding Community Content

Step 1: Log into your account.

Step 2: Click on Community Content in the website header.

Step 3: Select the relevant template (Article, Service, Organisation, Event, Venue or Group).

Step 4: Complete the template with your organisation, service, group, event, article or venue details. You will need to select:

  • Images/Logos
  • Topics
  • Publish and Expiry dates

Step 5: Submit your information to the site administrator to review and upload to the live site.

Please note there will be a delay in populating the full entry on the search results.

Adding Community Content on behalf of others

Due to data protection, prior to adding community content, you must identify if there is any personal information on the entry.

Adding content with no personal details - add without obtaining consent

If there is no personal information to be added, you can add the content to SearchOut Warwickshire without obtaining consent.

Adding content with personal details already in the public domain – add without obtaining consent

If there is any personal information included in the entry, you need to identify if these details are already in the public domain. This includes on a website or publicly available notice board.

If they are already in the public domain, you can add the organisation/service/group/event  without obtaining consent.

Adding content with personal details with no information in the public domain

You must obtain consent and retain a record of this from the individual.

If their personal information is not in the public domain, you must obtain their consent to add the organisation/service /group event etc and retain a record of this. You can do this by asking the individual to email yourself and searchout@warwickshire.gov.uk with the following text.

I confirm that I am happy for [your name] to add my organisation/service/group/event to SearchOut Warwickshire on my behalf and I am happy for you to include my personal contact details.

If they are not able to respond by email address, you must ask them to complete and sign a paper copy of the above statement, which you will then need to send by email to searchout@warwickshire.gov.uk

Without their consent, you will not be able to add their entry.

User account deletion

User accounts cannot be deleted by the account holder manually, although they can delete their own content. The account holder is required to email the system administrator to request deletion.

Forgotten password / reset user account password

Step 1: Go to the SearchOut Warwickshire website

Step 2: Click on Account in the blue header at the top of the site

Step 3: Click on I’ve Forgotten My Password

Step 4: Add your User Account email address

Step 5: Click on Remind Me

On screen message - If you are a valid registered user, a password reset email is sent. Please follow the instruction given in the email.

Step 6: Go to your mailbox and open the email from SearchOut Warwickshire

Step 7: Click on the link in the email - Reset my password

You will then be presented with the Change Password page on SearchOut Warwickshire website

Step 8: Fill in your new password twice

Step 9: Click on Change my Password

On screen message – Your password is successfully updated.

Step 10: Fill in your email address and new password to log into your User Account.

Please note, if you remember your password, but wish to change it, please follow the steps below.

Step 1: Go to the SearchOut Warwickshire website

Step 2: Click on Account in the blue header at the top of the site

Step 3: Log into your account using your email address and password

Step 4: On Your Account Welcome Page, click on Change your password

Reset your user account email address

Step 1: Go to the SearchOut Warwickshire website

Step 2: Click on Account in the blue header bar at the top of the site

Step 3: Log into your account using your email address and password

Step 4: On the Your Account Welcome Page, click on Change your Details

Step 5: Update your email address

Step 6: Click on Save Changes

How to update content via my Community Content user account

Step 1: Go to the SearchOut Warwickshire website

Step 2: Click on Account in the blue header bar at the top of the site

Step 3: Log into your account using your email address and password

Step 4: Click on Community Content in the blue heading bar at the top of the site

Step 5: Click on the relevant section (for example - My Groups, My Organisations or My Services) 

Step 6: Click on Edit under the listing you want to update. This will open the template and populate it with your current information.

Step 7: Make your changes

Step 8: Once you are happy with your changes, click on Update at the bottom of the page

You will see an on screen message stating that your content has been updated. In addition to this, you will see a message under the edited content stating 'Your latest changes are pending approval'.

Your changes will be sent through to the administrator for moderation and will be uploaded within two working days. Once the changes have been uploaded, this message will disappear and it will just state 'Published'.

Please note that newly updated content will be presented on the carousels across the site straight away (there will only be 12 displayed at one time).  Although your content has been updated on the site, the search results list may take a little longer to update fully.