Four Counties Care Ltd is a Health Care Agency that is an Independent Employment Business that provides Care workers, Support Workers, Qualified Nurses, Cooks, Kitchen and Domestic staff to CQC registered Care Homes and Supported Living locations throughout the East and West Midlands.
Service user bands Our service aims to meet the needs of older people Adults learning disabilities and people with Dementia. To provide Qualified Nurses Care Support staff Kitchen and Domestic services. Our aims and objectives We believe that we can make a strong contribution to helping meet personal care and support needs whilst remembering that the focus must always remain on the people who use our service and their family/carers as the recipients of high quality care and expertise. We will endeavour to maintain the health status of the people who use our service and uphold the right of the individual to live their life as they choose with due respect for their independence privacy and dignity. We believe in enabling people to maintain their abilities as far as they are able and to assist them to meet their own needs.
We aim to provide the people who use our service with:
- A fast and honest response to any requests made.
- Highly vetted and experienced workers at all times.
- The confidence that we will act promptly upon complaints and notify both parties and facilitate the outcome.
As a company we have a strong philosophy and belief in supporting and retaining our workers through a robust training and induction program and meaningful support during placement. We have a clear Quality Assurance process which ensures our high standards are continued and developed. There are regular customer satisfaction audits and as a part of this all workers have regular supervision and annual appraisals. We strive for service excellence and respond positively to feedback on our performance through continually assessing and improving our services; adopting best practice based on evidence of effectiveness and aiming to meet all needs and requests quickly and professionally. We value and develop our workers and people who use our service by listening to them; informing communicating and involving them in how we review and develop our service; promoting education and development and supporting people to adapt to change.
All our staff wherever possible are recruited from the area where we wish them to work. This means that our staff are familiar with the local area with amenities local public services and where applicable access to public transport.
Our Head Office premises has wheelchair access and ground floor toileting facilities.
Four Counties Care currently provide Care/ Support/ Nursing/ Cooking services to many locations throughout the Midlands region and have Client Testimonials as evidence of this claim.
Please feel free to contact us for any further information.