Children and Young Person Advice Helpline to support crisis intervention and prevent Mental Health crisis.
Coventry and Warwickshire Partnership NHS Trust (CWPT) want to support you during difficult times and to do this we have developed a 24-hour 7 day a week telephone advice helpline run by the Rise Crisis and Home Treatment team who provide multi-disciplinary support to children and young people under the age of 18 years.
Telephone Number Freephone 08081 966798 (select Option 2)
This freephone line is available 24-hours a day, 7-days a week, but with an advice-only service outside the core hours of 8am-8pm.
We know that the feelings you may be experiencing at such difficult times are frightening and can make you feel that your emotional wellbeing is in crisis. We know that these emotions can lead to a Mental Health crisis which often means that you no longer feel able to cope or be in control of your situation. You may feel great emotional distress or anxiety cannot cope with day-to-day life intense sadness and may be thinking about suicide or self-harm or experiencing thought disorientation that can feel like hallucinations or hearing voices. We want to be there for you to support and give advice to work with you to feel more able to be in control of your emotions and manage the distress you are feeling together with you.
What to expect when you call: The Mental Health clinician who you speak to will want to know about you and will ask you some questions to help understand your feelings and emotions. They are doing this to help understand how to best help you and make sure that they get the right support for you. Listening to you is so important and hearing your voice in terms of what you are experiencing the feelings and the situation. We may ask you about your family and the adults who are able to also support you or be part of your coping plan. This may mean we need to speak to an adult in your house as well but we will do this with you. At times we may need to call you back to offer ongoing support and advice to do this we will need to have a contact number. We also may need to think with you about other agencies that can support you but we will talk these suggestions through with you and or the adults you feel able to involve. Most importantly we want to be able to offer advice and support over the phone as you need it to prevent a crisis feeling becoming too overwhelming.
As well as our 24 hour 7 day a week phone advice helpline we have also been working hard to provide resources on line to provide more direct advice and guidance. On the Rise website you will find a wealth of up-to-date links advice guidance and support to help support during these times.
Main Rise website is accessible 24 hrs a day 7 days a week offering informational videos, support and self-help leaflets including a ‘need help now’ button. https://cwrise.com/
In addition, the following resources are available to all to telephone or contact via their website that are children and young people focused.
Kooth service https://www.kooth.com/
Kooth is a Free early intervention, prevention, safe, and anonymous digital counselling and support service, providing early help for children and young people with mild, moderate, and complex needs.
The service is available Free for all Warwickshire young people between the ages of 11 and 25 and can be accessed 24/7, 365 days a year.
Kooth offers immediate free online counselling by fully trained and qualified counsellors as well as access to a variety of other interventions to suit individual needs/preference e.g.
- Chat to friendly counsellors - Chat about anything that's on your mind. Message them or have a live chat.
- Read helpful articles written by young people – including personal experiences and tips from young people and the Kooth team.
- Get support from the Kooth community and take part in forums discussing relevant topics affecting young people with their peers– moderated by Kooth counsellors.
- Write in a daily journal/set goals - Write in your own daily journal to track your feelings or emotions and reflect on how you're doing.
- Take part in discussion boards with peers- Start or join a conversation with the friendly Kooth community. Lots of topics to choose from and discuss.
Chat health: https://www.warwickshire.gov.uk/healthchat
1) ChatHealth for parents and carers of school age children aged 5 to 16
A parent or carer of a child in school can text a school nurse on 07520 619 376, Monday to Friday, from 9am to 5pm.
You can message outside these times, but you will get a reply during opening hours. All chats are confidential.
You can message for advice on all kinds of health issues, including:
- general health
- child development
- behaviour
- toileting advice
- emotional health and wellbeing
2) ChatHealth for young people aged 11 to 19
A confidential text support service is available for young people via Chat health (11-19 yr olds)
Text a school nurse on 07507 331 525, Monday to Friday, from 9am to 5pm.
You can message outside these times, but you will get a reply during opening hours. All chats are confidential. You can message for advice on all kinds of health issues, including:
- sexual health
- emotional health
- bullying
- healthy eating.
Young Minds parent helpline Tel: 0808 802 5544 Website: https://youngminds.org.uk/find-help/for-parents/parents-helpline/
Papyrus Tel: 0800 068 4142 Website: https://papyrus-uk.org/hopelineuk/ Opening hours: Weekdays 9am - 10pm Weekend / bank holidays 2pm - 10pm
ChildLine Tel: 0800 1111 Website: https://www.childline.org.uk